Approval Inbox

Collect internal approval requests, summarize them with AI, notify approvers, and record approve or reject decisions with an audit trail.

The user wants a Telegram-based internal approval queue for refunds, discounts, purchases, access requests, or other manager decisions.

• What kinds of requests should enter the approval inbox?
• Who can approve requests: contacts tagged admin, a group chat, or specific people?
• Should approval only log a decision, or should it call a real refund/discount/access API?
• Where should approval audit rows be stored?
• Connect Telegram and set internalApprovalsChatId to the private approver group or channel.
• Connect Google Sheets and map audit columns such as requested_at, request_id, type, requester, amount, status, and summary.
• Replace webhook payload mappings with the real form, CRM, billing, or internal system fields.
• Add the actual post-approval action only after the team confirms which operations can be automated.

• Approval request arrives from webhook, internal form, or staff command
• Flow stores request id, type, requester, amount, reason, and raw payload
• AI_ACTION prepares a decision brief for approvers
• Flow marks approvalStatus as pending
• Approvers are notified through an admin tag/segment or an internal Telegram group
• Approver chooses approve or reject in the decision flow
• Decision is logged to Google Sheets and the requester can be notified by a follow-up integration

Good to know

• For maintainability, route approval notifications to contacts tagged approver/admin or a dedicated internal group instead of hardcoding many Telegram user IDs.
• Use Telegram IDs only as a fallback for a small team or a single group chat ID.
• Keep the first version decision-only. Add payment/refund/access API actions after the approval policy and credentials are confirmed.
• Use Google Sheets insert-row as a simple audit log. Replace it with a CRM, Jira, helpdesk, or internal API only after the destination is known.
• Approval decisions should be explicit button clicks or typed confirmations, not inferred from ambiguous free text.

Keep in mind

• Do not automatically refund, grant access, or change billing in the first version unless the user explicitly provides the approved API and policy.
• Do not infer approval from vague replies such as looks good.
• Do not send approval requests to customer audiences.
• Do not store sensitive payment details in variables or spreadsheet rows.