Abandoned Checkout / Cart Recovery

Recover abandoned carts from an external checkout event, wait before following up, skip reminders when checkout completes, and offer either a discount or staff help.

The user wants an ecommerce automation that starts from a cart or checkout webhook and sends recovery messages only while the order remains incomplete.

• Which ecommerce platform sends the abandoned and completed checkout events?
• How long should the bot wait before the first recovery message?
• Should the reminder include a discount, staff help, both, or neither?
• What payload field identifies the existing Telegram/contact user?
• Before going live, replace webhook paths and JMESPath mappings with the ecommerce provider's real abandoned-checkout and completed-checkout payloads.
• Confirm the recovery wait time and discount policy with the business owner.

• Start from an abandoned cart or checkout webhook
• Capture contact ID, cart ID, checkout URL, cart total, and optional discount code from the payload
• Mark cart recovery as active
• Wait before the first reminder using a DELAY action
• Check whether a checkout-completed webhook has already stopped recovery
• Send a reminder with checkout, discount, and support choices
• Stop recovery when checkout completes
• Route questions to human support with cart context

Good to know

• Use WEBHOOK triggers for cart abandoned and checkout completed events when no installed ecommerce module exists.
• Map webhook contact/platform identifiers from the ecommerce system so the delayed reminder resumes for the correct shopper.
• Use DELAY before sending the reminder; do not ask the AI to wait inside a message or custom code step.
• Before each reminder, check cartRecoveryStatus so a completed checkout suppresses further recovery messages.
• Use START_CONVERSATION when the shopper asks for help instead of forcing them back to checkout.
• Replace webhook paths and payload mappings with the actual ecommerce platform fields before going live.

Keep in mind

• Do not send recovery reminders after checkout completion; always branch on cartRecoveryStatus first.
• Do not invent ecommerce module actions unless an installed module or approved API exists.
• Do not claim a discount is valid unless the user provides or confirms the promotion.
• Do not collect payment details in chat.