Telegram Appointment Booking Bot

If your clients book by messaging you, you know the pattern:

• Ten messages for one appointment. "Do you have Thursday?" "What time?" "Which service?" "What is your number?" — typed by hand, between clients.
• Requests that arrive while you work. A hairdresser with scissors in hand or a tutor mid-lesson cannot answer, and the client books somewhere that did.
• Changes get lost. A reschedule or a cancellation arrives as a casual message in a long chat, and nobody updates the schedule.

How it works in FlowCastle

1. The client books in under a minute. The bot opens with a menu: book, reschedule, cancel, or get help. To book, the client picks a service from buttons (or types one that is not on the list), then sends a date and time, a name and a phone number. The bot checks that the date and the phone number are real before moving on, so you do not get "sometime next week" or a number with a digit missing.

2. Your staff get the request immediately. The moment the client finishes, the bot sends the request — service, preferred time, name, phone and a reference number — to everyone you tagged as staff, in Telegram. The client sees "Request received, we'll confirm shortly" with the same reference.

3. Reschedules and cancellations reach you too. A client who needs to move or cancel taps the menu, gives the reference and the new time, and your staff get a separate alert. "Help" opens a live conversation with your team in the same chat, through the live chat inbox.

What the bot does not do on its own

Be clear about this before you launch: the template does not see your schedule. The availability step is a placeholder that always answers "available", so every booking is a request your staff confirm, and the bot words it that way. For most small businesses that is exactly right — you keep control of your calendar and still stop typing the same questions.

If you want the bot to check real free slots, replace that placeholder with your booking system's API through an HTTP request step, or connect the Google Calendar module, which can check free/busy time and create events. Neither is wired in the template; you add it yourself. Reminders before the visit are not part of the template either.

For beauty salons

A salon is the typical case: many services, several masters, and clients who write at 11 p.m. Rename the sample service buttons to your real services — haircut, colouring, manicure — and add one more button question if clients choose a master. The "Other service" button stays, so a client can still type something unusual. Tag each administrator as staff, and every request lands with the person who manages the schedule.

Restaurants and cafés

Table reservations need different questions: how many guests, which day (today, tomorrow or another date) and what time. The restaurant template asks exactly that, collects a name and phone, saves each reservation as a row in Google Sheets through the Google Sheets module, and alerts your hosts.

If what you collect is not a time slot but a general enquiry, the lead bot is the better starting point.