Website Support Assistant

A ready-made support chat for your website: it greets visitors, answers their questions with AI, speaks English and Russian, and brings in a human when needed.

Perfect when you want website chat that actually helps: visitors pick a topic or simply type a question, the AI answers from your knowledge base, and anyone who asks for a person is handed to a real human. It's the same assistant that runs on flowcastle.ai.

• Which languages should the assistant speak?
• Which topics deserve their own buttons in the menu?
• What can the AI answer on its own, and what should always go to a person?
• How quickly can your team reply when a visitor asks for a human?
• Swap the FlowCastle texts — the welcome message, topic answers, and pricing — for your own. Keep only the languages you need.
• Fill the knowledge base with real facts about your product or service; the demo documents show the format.
• Adjust the short instruction that tells the AI what to help with and when to call a person.
• Update or remove the two link buttons in the welcome menu.
• Add the chat widget to your site and decide who on your team answers handoffs.

• A visitor opens the chat and the bot greets them in their language — English or Russian
• The welcome message offers buttons with popular topics, so most visitors get an answer in one click
• If the visitor types a question instead, the AI answers using the knowledge base you provide
• The AI is told to never invent facts — when unsure, it says so and offers to bring in a person
• Anyone who asks for a human gets a live conversation with your team, with honest expectations about reply time
• After every answer the topic menu comes back, so nobody ends up stuck

Good to know

• Works in the chat widget on your website — visitors don't need Telegram or any other app.
• This is the exact assistant running on flowcastle.ai, including the original texts, so you can see how it's built.
• The AI answers only from the knowledge base you control — replace the demo content and it speaks for your business.
• When a visitor asks for a person, the conversation appears in your FlowCastle inbox where your team replies.
• English and Russian are built in, and the right language is chosen automatically for each visitor.
• Topic buttons and the AI share the same facts, so you update information in one place.

Keep in mind

• Visitors never type commands — everything works through buttons and plain questions.
• Keep facts in the knowledge base rather than copying them into messages, so there's one place to update.
• The AI is told not to guess prices or features — keep that rule when you edit the instructions.
• Leave the free-text path to the AI in place: buttons cover popular topics, but most people simply type.